The first part of that headline above is the kind of thing we call another missed opportunity.
Today is July 21, 2016.
I am approaching the highly exciting news that Uganda has amended the cost of single entry visas payable on arrival at ports of entry from US$100 to US$50, effective today.
This piece of news is of great economic significance for the entire country at large as it makes us more attractive for tourists in general because it enables our tour operators to offer more competitive packages (especially when you consider that you get a lot more wildlife and other tourism-related experiences for your bucks when you spend in Uganda compared to other countries in the region).
It also brings to an end many months of agonising, lobbying and jostling with the government to lower these fees – which were increased in July last year from US$50 to US$100.
I am not here to talk about the tourism aspects of the announcement, but the COMMUNICATION around it – because THAT has made the excitement of this announcement is as tasty as a soggy piece of photocopying paper.
Which WAS the ‘official communication’ around this – A BLACK AND WHITE PAGE OF PHOTOCOPYING PAPER with not even a watermark to indicate that it was a genuine and authoritative government document. If it wasn’t for the two holes that indicate that a punching machine was used to make the document appropriate for insertion into a file, one would not believe it to be official.
Here it is:
See, ‘Circular 3, 2016’ is on a letterhead of the Directorate of Citizenship & Immigration Control whose email address (which I am copying this link to) is email@example.com – a domain that is surprisingly ‘co.ug’ rather than ‘go.ug’ that would make you believe it is run by the government.
Maybe the ‘co.ug’ means it is businesslike? No – the email address bounces back mail!
I swear – see:
Anyway, the sogginess of the announcement is mostly because the people announcing it have taken that annoyingly lazy and ubiquitous path of scanning a document and WhatsApping it around and claiming to have communicated.
The missed opportunity here is massive – which reminds me of the saying often attributed to Thomas Alva Edison, that inventor of things such as the lightbulb: “We often miss opportunity because it’s dressed in overalls and looks like work,” he is reputed to have said!
Whoever is in charge of announcing this Single Entry Visa change was clearly afraid of doing a little bit of work around it.
This is the kind of announcement that needs:
- To be accompanied by images and graphics of happy, smiling tourists of all ethnicities very excitedly receiving change or balance at Entebbe airport as they pay for their entry visa, with mountain gorillas and other wildlife in the backdrop waiting to receive them.
- To go into funny video memes depicting the excitement at paying much less to holiday in Uganda.
- To be translated into as many languages as exist countrywide and then circulated to all embassies.
- To get posted online onto ALL government websites.
- To get posted online onto ALL websites of Ugandan embassies and foreign missions.
- To be given to ALL tour and travel and hospitality companies to share no their platforms and websites.
- To be made colourful and vibrant and welcoming and enticing – which even nursery schools do when they paint their walls in bright colours and use smiling cartoon characters, so that parents and children alike choose them rather than a mango tree…
- To be carried VERY LOUDLY AND PROMINENTLY by the Uganda Tourism Board, the Association of Uganda Tour Operators, and everybody with an interest in seeing our tourism numbers grow.
- To be given to the three Tourism Marketing and Public Relations Promotion Firms contracted a few months ago to promote Uganda, so that they make a big meal out of it in those markets they are covering – the UK and Northern Ireland, Germany and Europe, and the United States.
It is not too late to salvage this and do all the above.
For God and My Country.
Update: @PaulKaheru asked for a sample poster and I have to share this, below, which was released an hour or so after this blog post and would have made for a much, much, much better announcement than the letter sent by WhatsApp – so kudos to the Minister: