I’M the guy sitting in a restaurant that offers reliably free wi-fi, where I stopped over to get some work done as the evening came to a close and the traffic had piled up in a way that was threatening my promise to a client that I would “email it tonight”.
That “I’ll email tonight” is the supplier equivalent of offering to pay the bill at the end of the evening when one is dining at an expensive restaurant in a very platonic arrangement.
It is impolite to let the first offer stand if you’re a client.
Every time I say those words to a client I suffer mental anguish as I think about the one hundred and one things that can make that promise turn into the reason why I get dropped as a supplier.
Those one hundred and one things could be anything – one hundred and one badly driven vehicles causing a traffic jam right from the gates of the client’s premises to the next point I can set up my laptop and type out the email, or fifty five of those vehicles plus 45 boda bodas and one traffic police person who can’t keep traffic flow fair.
(I did the maths there properly, I think.)
If you live in Kampala then you know that traffic police person – the one who has obviously never driven a vehicle in their lives and therefore cannot begin to click how infuriating it is to sit there and see three hundred cars in the other line being allowed to go, then only four in your line before it is stopped for another three hundred in the other one.
That one hundred and one things could be a combination in any order of low battery life on your gadgets, electricity outages, internet being off or slow, someone visiting for tea, the children insisting on 88 different distractions…
That’s why I’m the guy in the free wi-fi restaurant – I’d rather kill that time sitting in a place where I can send all those emails, download a couple of things (polite) and then upload something like this without pulling out hair.
When I have a driver (including the special hire guy) and my batteries are sufficiently charged up then I skip the wi-fi allure of the restaurant and power up in the back seat so I am out of the restaurant faster. Clients are blown away by such speed and efficiency, though I know it sometimes sets a bad precedent and creates unrealistic expectations in them.
Plus, one needs time and coffee with a snack in order to fashion a proper email to a client.
Hence my being the guy sitting in a restaurant that offers free wi-fi, who has finally sent the client the email I promised I would send just before I stepped out of their building to find traffic lined up end-to-end, and my laptop and phone batteries both dead on account of having had them on during the lengthy meeting with same said client.
I’m also the guy looking at this bill and trying to compute whether this money would have been better spent in an internet cafe over the same couple of hours. But then there, I wouldn’t have had these drinks and that snack, in these comfy chairs, with the nice background music…
…and I’d probably be filling up my #UgBlogWeek quota of the day with something significantly different. Something better thought out. Something you would be reading now and nodding your head at instead of going SMDH.
If you had a look at my bill you’d sympathise and be thankful instead of complaining that this is a rip-off.
And if you’re that client and you’re reading this then next time feel free to jump in next time I promise to email you “tonight” and insist that I send you the damn email on Monday instead?
Fridays are NOT made for this nonsense.