Waiting for an Uber at my office the other day in frustration at how long the driver was taking to figure out the Uber technology, I was distracted by five fully grown men struggling to fit some office furniture onto the back of a medium-size pick up truck.
The first bit of furniture was brought down and placed immediately onto the centre of the truck bed. I thought the truck would leave there and then but the men went upstairs and returned with more – all of which found its way onto the bed, with adjustments.
At some point, they had to stop.
As they stood looking at a couple of obstinate pieces of furniture, I was distracted by my Uber driver who was on the phone and failing to read his map. The way Uber works that makes it revolutionary includes the use of technology. Unlike your usual special hire driver who needed to be given directions by way of fenne trees and other landmarks, the Uber driver has a smartphone and internet access.
Using that phone you connect with your driver, indicate on a map where you are and where you plan to go, and you even get an estimate of the cost of the trip. That map is so complete that it identifies some surprising land marks.
For weeks now, I have been using Uber or walking rather than drive a personal vehicle. The experience is very fitting for my harsh microeconomic circumstances, and it is healthier (when I walk). My only frustration with most Uber drivers, however, is their refusal to use the technology the way it should be used.
Like my driver at the time the five fully-grown men were being baffled by the size of their pick up truck bed and the quantity of furniture that needed to go onto it.
He was so confused that he thought the blue blinking dot on his map was an indicator of where I was, rather than where he was. So he kept going round in circles. I lost thirty minutes waiting for the fellow to finally figure out how the maps work, and was confounded at how we sometimes reject technology yet its right there for us to use.
That includes technology such as the screwdriver. If those five fully-grown furniture carrying fellows on the roadside at my office had applied a screwdriver onto five screws in total to some parts of that furniture they could have stacked it neatly on the truck bed. The entire moving process would have been cut short by at least fifteen minutes, as the furniture was the fabricated screw-on type.
I pointed this out to them, and saw the light of realisation blinking ‘On’. But they figured they had gone so far into the process that they struggled on. They lifted the biggest desk, turned it onto its back and placed the smaller bits on its underside. Things worked somehow, and they left.
Before my Uber guy had arrived. I blasted him quite a bit for the delay he was occasioning by not using his technology. He was a little bit worse than a few other chaps – and I have had many encounters with them over technology. Just the week before, after hearing another driver claim that his map wasn’t working, I grabbed his phone and activated the map with voice directions.
Being unaccustomed to the technology he kept turning to me for affirmation that the lady’s voice was not misleading him. I don’t know who hurt him in his earlier life but he must have had a bad experience around these technologies, which made my ride uncomfortable because I now had to spend the journey directing him over the voice on the smartphone app.
Having to direct the driver verbally erodes another benefit of my using Uber – the ability to get some extra work done in the back seat of the vehicle, or to catch up on some entertainment (TV programmes and podcasts). Which means that the Uber drivers’ refusal to use the technology properly loses me time doing more useful work.
That is what technology is for – simplifying things and freeing up resources to be more productive. In fact, as my Uber guy was getting lost I took the time to type out this article on my phone, and sent a few emails, while standing under the heat on the verandah being lightly entertained by the five fully-grown men lacking a screwdriver.
If those fellows had used a screwdriver, turning it ten revolutions each per screw, they could have saved enough time to do more work in their new offices and earn more money to invest in more technology.
They might even have had a screwdriver in the glove box of their truck, but without the mindset required to make use of it, it was useless. As @like_a_gem said, on Twitter, “Omutwe omunafu gukooya bigere.”